Last updated: 30 October 2026
This refund policy applies to bookings made on halluredrop.com with HallureDrop Oy, Business ID (Y-tunnus) 3354281-8, Kaikukatu 8 i79, 87700 Kajaani, Finland. Email: halluredrop@gmail.com. It is part of our Terms & Conditions.
1. Cancellations and changes by the customer
- More than 2 hours before pickup: free cancellation, full refund.
- Less than 2 hours before pickup: 50% of the fare is charged.
- No-show: if the passenger does not arrive within the free waiting time and cannot be reached by phone, the ride is treated as a no-show and 100% of the fare is charged.
- To cancel or change a booking, contact us by email or phone as early as possible. Changes are free if a suitable vehicle is available.
2. Free waiting time
- Standard pickups: the driver waits up to 15 minutes after the booked pickup time free of charge.
- Airport pickups: the driver waits up to 60 minutes after the actual landing time free of charge.
3. Cancellations by HallureDrop
If we have to cancel your booking, for example because of vehicle breakdown, extreme weather or other reasons outside our control, we will tell you as soon as possible and refund the full amount you paid. We are not responsible for indirect costs such as missed flights, except where the law says otherwise.
4. How refunds are paid
Refunds are paid to the original payment method, normally within 5–10 business days depending on your bank.
5. Complaints
Please send complaints to halluredrop@gmail.com as soon as possible after the ride. We aim to reply within 14 days. If we cannot agree, consumers can contact the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, kuluttajariita.fi) or use the EU online dispute resolution service.
Consumer protection rules that are mandatory by law always apply.