Last updated: 23 September 2026
1. Service provider
These terms apply to bookings made on halluredrop.com. The service is provided by HallureDrop Oy, Business ID (Y-tunnus) 3354281-8, Kaikukatu 8 i79, 87700 Kajani, Finland. Email: halluredrop@gmail.com.
2. Booking
- A booking is confirmed when you receive a booking confirmation by email.
- Please check your pickup address, date, time, number of passengers and luggage before you pay. Passenger and luggage capacities are recommended limits and can depend on luggage size.
- For airport pickups, please give your flight number so we can follow your arrival time.
3. Prices and payment
- The fare is based on the distance of your route and the vehicle category you choose. The price shown at checkout is the price you pay for the booked route.
- Extras such as child seats are charged as shown when you book.
- Changes during the ride, such as extra stops, a different destination or a longer route requested by you, may change the price.
- Payment is taken online when you book, unless another payment method is agreed.
4. Waiting time
- Standard pickups: the driver waits up to 15 minutes after the booked pickup time free of charge.
- Airport pickups: the driver waits up to 60 minutes after the actual landing time free of charge.
5. Cancellations and changes by the customer
- More than 2 hours before pickup: free cancellation, full refund.
- Less than 2 hours before pickup: 50% of the fare is charged.
- No-show: if the passenger does not arrive within the free waiting time and cannot be reached by phone, the ride is treated as a no-show and 100% of the fare is charged.
- To cancel or change a booking, contact us by email or phone as early as possible. Changes are free if a suitable vehicle is available.
6. Cancellations by HallureDrop
If we have to cancel your booking, for example because of vehicle breakdown, extreme weather or other reasons outside our control, we will tell you as soon as possible and refund the full amount you paid. We are not responsible for indirect costs such as missed flights, except where the law says otherwise.
7. Refunds
Refunds are paid to the original payment method, normally within 5–10 business days depending on your bank.
8. Children and child seats
Children must travel in a suitable child seat as required by Finnish law. Please book the number of child seats you need and give the children’s ages in the booking notes. We can refuse to carry a child without a suitable seat.
9. Passenger conduct and luggage
- Smoking, including e-cigarettes, is not allowed in our vehicles.
- The driver may refuse or end a ride if a passenger behaves in a threatening or unsafe way.
- If the vehicle is soiled or damaged by a passenger, reasonable cleaning or repair costs may be charged.
- Passengers are responsible for their own luggage. Lost property is kept for a reasonable time. Contact us if you have left something in the vehicle.
10. Complaints
Please send complaints to halluredrop@gmail.com as soon as possible after the ride. We aim to reply within 14 days. If we cannot agree, consumers can contact the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, kuluttajariita.fi) or use the EU online dispute resolution service.
11. Personal data
We process personal data as described in our Privacy Policy.
12. Governing law
These terms are governed by Finnish law. Consumer protection rules that are mandatory by law always apply.